1Information We Collect

We may collect the following types of information:

Information You Provide Directly

• Contact details — name, phone number, email address, service address
• Service details — equipment type, issue description, preferred appointment date
• Booking information — submitted through Square Appointments or our website forms
• Communications — messages you send via call, text, email, or chat
• Payment information — processed securely through our third-party payment provider (we do not store credit card numbers on our servers)

Information Collected Automatically

• Browser & device data — IP address, browser type, device type, operating system
• Usage data — pages visited, time spent, referring URLs
• Cookies & tracking — small data files stored on your device (see Section 5)

2How We Use Your Information

We use the information collected for legitimate business purposes, including:

• Scheduling, confirming, and providing HVAC services at your location
• Responding to quotes, inquiries, and customer support requests
• Sending appointment confirmations, reminders, and follow-up communications
• Improving our website, services, and customer experience
• Complying with legal obligations and protecting our legal rights
• Sending occasional promotions or maintenance reminders (you may opt out anytime)

3Information Sharing

We do not sell, rent, or trade your personal information. We may share information only with:

• Service providers — trusted third parties that help us operate our business (booking systems, payment processors, email providers)
• Legal authorities — when required by law, subpoena, or to protect our rights and safety

4Third-Party Services

Our website integrates with the following third-party services:

• Square Appointments — handles online booking and payment processing (see Square's Privacy Policy)
• Google Analytics — provides anonymized website usage data to help improve our content
• Google Maps — displays our service areas and locations
• Hosting & email — managed through standard providers with industry-standard security

Each of these services has its own privacy policy, and we encourage you to review them.

5Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyze website traffic and performance
• Understand how visitors interact with our site

You can disable cookies through your browser settings at any time. Note that disabling cookies may affect certain features of the website.

6Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7Your Privacy Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the personal information we hold about you
• Correction — request that we update or correct inaccurate information
• Deletion — request that we delete your personal information (subject to legal obligations)
• Opt-out — unsubscribe from marketing communications at any time
• Restriction — request that we limit how we process your information

California Residents (CCPA): You have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and to request its deletion. To exercise these rights, contact us using the details below.

8Children's Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child, we will delete it promptly.

9SMS & Call Communications

By providing your phone number when contacting us, requesting a quote, or booking a service, you consent to receive calls and text messages from HVAC Doctor LLC related to your service request, appointment confirmations, and follow-ups. Standard message and data rates may apply. You can opt out anytime by replying STOP to any text message.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page will indicate when changes were made. Continued use of our services after updates constitutes acceptance of the revised policy.